{"id":437,"date":"2026-08-30T05:47:52","date_gmt":"2026-08-30T05:47:52","guid":{"rendered":"https:\/\/moctravel.com\/?page_id=437"},"modified":"2026-08-30T14:52:00","modified_gmt":"2026-08-30T14:52:00","slug":"iptal-ve-iade-kosullari","status":"publish","type":"page","link":"https:\/\/moctravel.com\/ar\/iptal-ve-iade-kosullari\/","title":{"rendered":"\u0634\u0631\u0648\u0637 \u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"437\" class=\"elementor elementor-437\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b422672 e-con-full e-flex e-con e-parent\" data-id=\"b422672\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15370c3 elementor-widget elementor-widget-html\" data-id=\"15370c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- SAYFA: \u0130ptal ve \u0130ade Ko\u015fullar\u0131  \u00b7  slug: iptal-ve-iade-kosullari\n     \u26a0\ufe0f TASLAK \u2014 avukat \/ TURSAB danismani onayindan gecmeden nihai sayilmaz.\n     NOT: Iptal tablosundaki gun ve oranlar TICARI KARARDIR. Kullanici onayladi mi kontrol et. -->\n<div id=\"moc\">\n\n<style>\n#moc .doc{max-width:820px;margin:0 auto}\n#moc .doc h2{font-size:23px;margin-top:44px}\n#moc .doc h2:first-of-type{margin-top:0}\n#moc .doc h3{font-size:17px;margin-top:24px}\n#moc .doc p,#moc .doc li{font-size:15.8px;color:#33454B}\n#moc .doc ul,#moc .doc ol{padding-left:1.2em}\n#moc .doc .updated{font-size:14px;color:var(--gray);margin-bottom:36px}\n#moc .doc .box{background:var(--sand);border-left:3px solid var(--clay);padding:20px 24px;border-radius:0 var(--r) var(--r) 0;margin:26px 0}\n#moc .doc .box p{margin:0;font-size:15.5px}\n#moc .doc .eksik{background:#FDECEA;border-left:3px solid #C0392B}\n#moc .tbl{width:100%;border-collapse:collapse;margin:22px 0;font-size:15.5px}\n#moc .tbl th,#moc .tbl td{text-align:left;padding:13px 16px;border-bottom:1px solid var(--line);vertical-align:top}\n#moc .tbl thead th{background:var(--sand);font-weight:600}\n#moc .tbl td{color:var(--gray)}\n#moc .tblwrap{overflow-x:auto}\n<\/style>\n\n<section class=\"phero\">\n  <div class=\"wrap\">\n    <p class=\"eyebrow\">Yasal \u00b7 T\u00fcrk\u00e7e<\/p>\n    <h1>\u0634\u0631\u0648\u0637 \u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f<\/h1>\n    <p>Ne zaman ne kadar iade al\u0131rs\u0131n\u0131z, hangi kalemler iade edilmez \u2014\n       \u00f6demeden \u00f6nce bilmeniz gerekenler.<\/p>\n  <\/div>\n<\/section>\n\n<section class=\"sec\">\n  <div class=\"doc\">\n\n    <p class=\"updated\">Son g\u00fcncelleme: 30 A\u011fustos 2026<\/p>\n\n    <div class=\"box\">\n      <p><b>Tek c\u00fcmlelik \u00f6zet:<\/b> \u0130ptal ko\u015fullar\u0131 hizmete g\u00f6re de\u011fi\u015fir ve <b>\u00f6deme yapmadan \u00f6nce\n         teklifinizde yaz\u0131l\u0131 olarak<\/b> belirtilir. Bu sayfa, o ko\u015fullar\u0131n hangi kurallara g\u00f6re\n         belirlendi\u011fini a\u00e7\u0131klar.<\/p>\n    <\/div>\n\n    <h2>1. Cayma hakk\u0131<\/h2>\n    <div class=\"box eksik\">\n      <p>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi'nin 15. maddesi uyar\u0131nca, <b>belirli bir tarihte veya\n         d\u00f6nemde yap\u0131lmas\u0131 gereken konaklama, e\u015fya ta\u015f\u0131ma, araba kiralama, yiyecek-i\u00e7ecek tedariki\n         ile e\u011flence veya dinlenme amac\u0131yla yap\u0131lan bo\u015f zaman\u0131n de\u011ferlendirilmesine ili\u015fkin\n         s\u00f6zle\u015fmelerde 14 g\u00fcnl\u00fck cayma hakk\u0131 bulunmamaktad\u0131r.<\/b><\/p>\n    <\/div>\n    <p>Satt\u0131\u011f\u0131m\u0131z transfer, tur ve konaklama hizmetleri belirli bir tarihe ba\u011fl\u0131 oldu\u011fundan bu\n       kapsamdad\u0131r. Bu, iptal edemeyece\u011finiz anlam\u0131na gelmez \u2014 a\u015fa\u011f\u0131daki ko\u015fullar ge\u00e7erlidir.<\/p>\n\n    <h2>2. Neden tek bir iptal tablosu yay\u0131nlam\u0131yoruz<\/h2>\n    <p>\u0130ptal ko\u015fulu, hizmeti fiilen sunan tedarik\u00e7inin ko\u015fullar\u0131na ba\u011fl\u0131d\u0131r ve bunlar birbirinden\n       \u00e7ok farkl\u0131d\u0131r:<\/p>\n    <ul>\n      <li>Bir otel odas\u0131 var\u0131\u015ftan birka\u00e7 g\u00fcn \u00f6ncesine kadar tamamen iade edilebilir olabilir.<\/li>\n      <li>\u0130ndirimli bir u\u00e7ak bileti, d\u00fczenlendi\u011fi andan itibaren <b>hi\u00e7 iade edilmez<\/b>.<\/li>\n      <li>Bir tekne veya \u00f6zel rehber, tarih yakla\u015ft\u0131k\u00e7a artan oranlarda kesinti uygulayabilir.<\/li>\n    <\/ul>\n    <p>Tek bir tablo yay\u0131nlamak, bu farkl\u0131l\u0131klar\u0131 gizledi\u011fi i\u00e7in yan\u0131lt\u0131c\u0131 olurdu. Bunun yerine\n       <b>sizin rezervasyonunuzun ger\u00e7ek ko\u015fullar\u0131n\u0131, \u00f6demeden \u00f6nce, yaz\u0131l\u0131 olarak<\/b> g\u00f6steriyoruz.<\/p>\n\n    <h2>3. Genel \u00e7er\u00e7eve<\/h2>\n    <p>Teklifinizde aksi belirtilmedik\u00e7e a\u015fa\u011f\u0131daki \u00e7er\u00e7eve uygulan\u0131r:<\/p>\n    <div class=\"tblwrap\">\n      <table class=\"tbl\">\n        <thead>\n          <tr><th>Hizmet<\/th><th>\u00dccretsiz iptal<\/th><th>Sonras\u0131nda<\/th><\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td><b>Havaliman\u0131 \/ \u015fehir i\u00e7i transfer<\/b><\/td>\n            <td>Hizmetten <b>24 saat<\/b> \u00f6ncesine kadar<\/td>\n            <td>\u00d6denen tutar iade edilmez<\/td>\n          <\/tr>\n          <tr>\n            <td><b>G\u00fcnl\u00fck tur, rehber, tekne<\/b><\/td>\n            <td>Hizmetten <b>72 saat<\/b> \u00f6ncesine kadar<\/td>\n            <td>Tedarik\u00e7i kesintisi d\u00fc\u015f\u00fclerek iade<\/td>\n          <\/tr>\n          <tr>\n            <td><b>Konaklama<\/b><\/td>\n            <td>Otelin kendi ko\u015fuluna g\u00f6re \u2014 teklifte belirtilir<\/td>\n            <td>Otel kesintisi d\u00fc\u015f\u00fclerek iade<\/td>\n          <\/tr>\n          <tr>\n            <td><b>U\u00e7ak bileti<\/b><\/td>\n            <td>Bilet tipine ba\u011fl\u0131; \u00e7o\u011fu bilet <b>iade edilmez<\/b><\/td>\n            <td>Havayolu ko\u015fulu uygulan\u0131r<\/td>\n          <\/tr>\n          <tr>\n            <td><b>\u00c7ok kalemli program<\/b><\/td>\n            <td>Her kalem kendi ko\u015fuluna tabidir<\/td>\n            <td>Kalem baz\u0131nda hesaplan\u0131r<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n\n    <h2>4. \u0130ptal nas\u0131l yap\u0131l\u0131r<\/h2>\n    <ol>\n      <li>\u0130ptal talebinizi <b>yaz\u0131l\u0131 olarak<\/b> iletin: e-posta veya WhatsApp yeterlidir.<\/li>\n      <li>Talebin bize ula\u015ft\u0131\u011f\u0131 tarih ve saat, <b>iptal tarihi<\/b> olarak esas al\u0131n\u0131r.<\/li>\n      <li>Talebi ald\u0131\u011f\u0131m\u0131z\u0131 ayn\u0131 g\u00fcn teyit ederiz.<\/li>\n      <li>Tedarik\u00e7ilerden geri alabildi\u011fimiz tutarlar\u0131 hesaplar, <b>d\u00f6k\u00fcm\u00fcn\u00fc size g\u00f6steririz<\/b>.<\/li>\n    <\/ol>\n\n    <h2>5. \u0130ade tutar\u0131 nas\u0131l hesaplan\u0131r<\/h2>\n    <p>Tedarik\u00e7ilerden geri alabildi\u011fimiz tutarlar\u0131n tamam\u0131 size iade edilir. Yaln\u0131zca \u015funlar\n       d\u00fc\u015f\u00fcl\u00fcr:<\/p>\n    <ul>\n      <li>Tedarik\u00e7iden geri al\u0131namayan tutarlar (iade edilmeyen bilet bedeli, otel kesintisi vb.)<\/li>\n      <li>Fiilen \u00f6denmi\u015f banka havale masraflar\u0131 veya kart i\u015flem komisyonlar\u0131<\/li>\n    <\/ul>\n    <p>Bu kalemlerin d\u0131\u015f\u0131nda <b>ayr\u0131ca hizmet bedeli veya iptal komisyonu talep edilmez.<\/b>\n       Hesab\u0131n d\u00f6k\u00fcm\u00fc yaz\u0131l\u0131 olarak payla\u015f\u0131l\u0131r.<\/p>\n\n    <h2>6. \u0130ade s\u00fcresi ve y\u00f6ntemi<\/h2>\n    <ul>\n      <li>\u0130ade, iptalin kesinle\u015fmesinden itibaren <b>en ge\u00e7 14 g\u00fcn<\/b> i\u00e7inde yap\u0131l\u0131r.<\/li>\n      <li>\u0130ade, \u00f6demenin yap\u0131ld\u0131\u011f\u0131 y\u00f6ntemle ger\u00e7ekle\u015ftirilir. Kartla \u00f6demede tutar ayn\u0131 karta\n          iade edilir; bankan\u0131z\u0131n hesab\u0131n\u0131za yans\u0131tma s\u00fcresi <b>2-10 i\u015f g\u00fcn\u00fc<\/b> aras\u0131nda de\u011fi\u015febilir\n          ve bu s\u00fcre bankan\u0131n i\u015fleyi\u015findedir.<\/li>\n      <li>Havale ile \u00f6demede iade, Al\u0131c\u0131'n\u0131n bildirece\u011fi IBAN'a yap\u0131l\u0131r.<\/li>\n    <\/ul>\n\n    <h2>7. Tarih de\u011fi\u015fikli\u011fi<\/h2>\n    <p>Tarih de\u011fi\u015fikli\u011fi \u00e7o\u011fu zaman iptalden daha avantajl\u0131d\u0131r. M\u00fcmk\u00fcn oldu\u011funca erken haber verin.\n       De\u011fi\u015fiklik \u00fccreti varsa (havayolu veya otel kaynakl\u0131) <b>i\u015flem yap\u0131lmadan \u00f6nce<\/b> size\n       bildirilir ve onay\u0131n\u0131z al\u0131n\u0131r.<\/p>\n\n    <h2>8. Sat\u0131c\u0131 kaynakl\u0131 iptal<\/h2>\n    <p>Sat\u0131c\u0131, kesinle\u015fmi\u015f bir rezervasyonu ticari nedenlerle iptal etmez.<\/p>\n    <p>Tedarik\u00e7i kaynakl\u0131 \u00f6nemli bir de\u011fi\u015fiklik olmas\u0131 h\u00e2linde (u\u00e7u\u015fun iptali, otelin kapanmas\u0131)\n       size derhal haber verilir; tercihinize g\u00f6re <b>e\u015fde\u011fer alternatif<\/b> sunulur veya ilgili\n       kalemin bedeli <b>tam olarak iade edilir<\/b>.<\/p>\n    <p>\u0130ptal Sat\u0131c\u0131'n\u0131n kontrol\u00fcndeki bir nedenden kaynaklan\u0131yorsa, \u00f6dedi\u011finiz tutar\u0131n tamam\u0131\n       iade edilir.<\/p>\n\n    <h2>9. M\u00fccbir sebep<\/h2>\n    <p>Do\u011fal afet, salg\u0131n, sava\u015f, hava sahas\u0131n\u0131n kapanmas\u0131 ve benzeri \u00f6ng\u00f6r\u00fclemeyen h\u00e2llerde\n       tedarik\u00e7ilerden geri al\u0131nabilen tutarlar iade edilir; kalan k\u0131s\u0131m i\u00e7in sigorta ba\u015fvurunuzda\n       size yard\u0131mc\u0131 oluruz. Sat\u0131c\u0131 bu durumlardan kazan\u00e7 elde etmez ve tahsil edilen ile iade\n       edilen tutarlar\u0131 belgeleriyle g\u00f6sterir.<\/p>\n\n    <h2>10. Hizmete gelmeme (no-show)<\/h2>\n    <p>Bildirimde bulunmaks\u0131z\u0131n hizmete kat\u0131lmama h\u00e2linde iade yap\u0131lmaz. U\u00e7u\u015f gecikmesi gibi\n       sizden kaynaklanmayan durumlarda l\u00fctfen derhal bize ula\u015f\u0131n \u2014 transferlerde u\u00e7u\u015f takibi\n       yapt\u0131\u011f\u0131m\u0131z i\u00e7in \u00e7o\u011fu gecikme sorunsuz \u00e7\u00f6z\u00fcl\u00fcr.<\/p>\n\n    <h2>11. \u015eik\u00e2yet<\/h2>\n    <p>\u0130ade hesab\u0131na itiraz\u0131n\u0131z varsa \u00f6nce bize yaz\u0131n: <a href=\"mailto:info@moctravel.com\">info@moctravel.com<\/a>.\n       \u00c7\u00f6z\u00fclemezse <b>T\u00fcketici Hakem Heyeti<\/b>, <b>T\u00fcketici Mahkemesi<\/b> veya <b>T\u00dcRSAB<\/b>'a\n       ba\u015fvurabilirsiniz.<\/p>\n\n    <div class=\"box\">\n      <p><b>Teklifinizdeki iptal sat\u0131rlar\u0131n\u0131 \u00f6demeden \u00f6nce okuyun.<\/b> Belgenin en \u00f6nemli k\u0131sm\u0131\n         oras\u0131d\u0131r \u2014 bu y\u00fczden bir linkin arkas\u0131na gizlemek yerine teklifin i\u00e7ine yaz\u0131yoruz.<\/p>\n    <\/div>\n\n  <\/div>\n<\/section>\n\n<section class=\"sec endcta\">\n  <div class=\"wrap\">\n    <p class=\"eyebrow\">\u0130lgili sayfalar<\/p>\n    <h2>Di\u011fer yasal metinler<\/h2>\n    <div class=\"acts\">\n      <a class=\"btn btn-primary\" href=\"\/ar\/mesafeli-satis-sozlesmesi\/\">\u0639\u0642\u062f \u0627\u0644\u0628\u064a\u0639 \u0639\u0646 \u0628\u064f\u0639\u062f<\/a>\n      <a class=\"btn btn-ghost\" href=\"\/ar\/on-bilgilendirme-formu\/\">\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0623\u0648\u0644\u064a\u0629<\/a>\n      <a class=\"btn btn-ghost\" href=\"\/ar\/kvkk-aydinlatma-metni\/\">\u0646\u0635\u0648\u0635 \u0627\u0644\u0625\u0641\u0636\u0627\u0621 \u0628\u0642\u0627\u0646\u0648\u0646 \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 (KVKK)<\/a>\n    <\/div>\n    <p class=\"legal\">\n      <b>\u0634\u0631\u0643\u0629 \u0628\u0648\u0643\u064a\u0646\u062c \u0647\u0648\u0633\u0628\u064a\u062a\u0627\u0644 \u0644\u0644\u0627\u0633\u062a\u0634\u0627\u0631\u0627\u062a \u0648\u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062f\u0648\u062f\u0629.<\/b> \u2014 MOC Health Sa\u011fl\u0131k Turizm \u00b7\n      A Grubu Seyahat Acentas\u0131 Belge No <b>13801<\/b><br>\n      \u015eirinevler Mah. Meri\u00e7 Sok. Toyak \u0130\u015f Merkezi No: 11 \/ 612, Bah\u00e7elievler \/ \u0130stanbul \u00b7\n      +90 536 568 17 96 \u00b7 MERS\u0130S 0179135604700001\n    <\/p>\n  <\/div>\n<\/section>\n\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Yasal \u00b7 T\u00fcrk\u00e7e \u0130ptal ve \u0130ade Ko\u015fullar\u0131 Ne zaman ne kadar iade al\u0131rs\u0131n\u0131z, hangi kalemler iade edilmez \u2014 \u00f6demeden \u00f6nce bilmeniz gerekenler. Son g\u00fcncelleme: 30 A\u011fustos 2026 Tek c\u00fcmlelik \u00f6zet: \u0130ptal ko\u015fullar\u0131 hizmete g\u00f6re de\u011fi\u015fir ve \u00f6deme yapmadan \u00f6nce teklifinizde yaz\u0131l\u0131 olarak belirtilir. Bu sayfa, o ko\u015fullar\u0131n hangi kurallara g\u00f6re belirlendi\u011fini a\u00e7\u0131klar. 1. Cayma hakk\u0131 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-437","page","type-page","status-publish","hentry","travel-monster-post","no-post-thumbnail","latest_post"],"_links":{"self":[{"href":"https:\/\/moctravel.com\/ar\/wp-json\/wp\/v2\/pages\/437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moctravel.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moctravel.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moctravel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moctravel.com\/ar\/wp-json\/wp\/v2\/comments?post=437"}],"version-history":[{"count":10,"href":"https:\/\/moctravel.com\/ar\/wp-json\/wp\/v2\/pages\/437\/revisions"}],"predecessor-version":[{"id":544,"href":"https:\/\/moctravel.com\/ar\/wp-json\/wp\/v2\/pages\/437\/revisions\/544"}],"wp:attachment":[{"href":"https:\/\/moctravel.com\/ar\/wp-json\/wp\/v2\/media?parent=437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}