{"id":186,"date":"2026-08-15T22:56:34","date_gmt":"2026-08-15T22:56:34","guid":{"rendered":"https:\/\/moctravel.com\/?page_id=186"},"modified":"2026-08-30T14:53:22","modified_gmt":"2026-08-30T14:53:22","slug":"terms","status":"publish","type":"page","link":"https:\/\/moctravel.com\/ro\/terms\/","title":{"rendered":"Booking Terms &amp; Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"186\" class=\"elementor elementor-186\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cec82e0 e-con-full e-flex e-con e-parent\" data-id=\"cec82e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19fd27a elementor-widget elementor-widget-html\" data-id=\"19fd27a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<div id=\"moc\">\n\n<style>\n#moc .doc{max-width:820px;margin:0 auto}\n#moc .doc h2{font-size:26px;margin-top:52px}\n#moc .doc h2:first-of-type{margin-top:0}\n#moc .doc h3{font-size:18px;margin-top:30px}\n#moc .doc p,#moc .doc li{font-size:16px;color:#33454B}\n#moc .doc ul{padding-left:1.2em}\n#moc .doc .updated{font-size:14px;color:var(--gray);margin-bottom:40px}\n#moc .doc .box{background:var(--sand);border-left:3px solid var(--clay);padding:20px 24px;border-radius:0 var(--r) var(--r) 0;margin:28px 0}\n#moc .doc .box p{margin:0;font-size:15.5px}\n#moc .toc{background:var(--sand);border-radius:var(--r);padding:24px 28px;margin-bottom:44px}\n#moc .toc p{font-weight:600;margin:0 0 10px;font-size:14px;letter-spacing:.06em;text-transform:uppercase;color:var(--gray)}\n#moc .toc ol{margin:0;padding-left:1.2em;columns:2;column-gap:36px}\n#moc .toc li{font-size:15px;margin-bottom:6px}\n@media(max-width:600px){#moc .toc ol{columns:1}}\n<\/style>\n\n<section class=\"phero\">\n  <div class=\"wrap\">\n    <p class=\"eyebrow\">Legal<\/p>\n    <h1>Booking terms &amp; conditions<\/h1>\n    <p>The rules that apply when you book with us. Written to be read, not to hide behind.<\/p>\n  <\/div>\n<\/section>\n\n<section class=\"sec\">\n  <div class=\"doc\">\n\n    <p class=\"updated\">Last updated: 30 August 2026 \u00b7 These terms apply to all bookings made with MOC Travel.<\/p>\n\n    <div class=\"box\">\n      <p><b>T\u00fcrk\u00e7e yasal metinler \/ Turkish-language consumer documents.<\/b>\n         T\u00fcrk t\u00fcketici mevzuat\u0131 uyar\u0131nca haz\u0131rlanm\u0131\u015f zorunlu belgeler:\n         <a href=\"\/ro\/on-bilgilendirme-formu\/\">Formular de informare pentru persoanele \u00een cauz\u0103<\/a> \u00b7\n         <a href=\"\/ro\/mesafeli-satis-sozlesmesi\/\">Contract de v\u00e2nzare la distan\u021b\u0103<\/a> \u00b7\n         <a href=\"\/ro\/iptal-ve-iade-kosullari\/\">Condi\u021bii de anulare \u0219i returnare<\/a> \u00b7 <a href=\"\/ro\/kvkk-aydinlatma-metni\/\">Textul privind protec\u021bia datelor cu caracter personal KVKK<\/a>.\n         <br><span style=\"color:var(--gray)\">If you are contracting as a consumer under Turkish law,\n         these Turkish-language documents apply and prevail over this English text.<\/span><\/p>\n    <\/div>\n\n    <div class=\"toc\">\n      <p>Contents<\/p>\n      <ol>\n        <li>Who we are<\/li>\n        <li>What these terms cover<\/li>\n        <li>How a booking is made<\/li>\n        <li>Prices and currency<\/li>\n        <li>Payment<\/li>\n        <li>What is and is not included<\/li>\n        <li>Changes you ask for<\/li>\n        <li>If you cancel<\/li>\n        <li>If we cancel or change<\/li>\n        <li>Events beyond anyone's control<\/li>\n        <li>Passports, visas and entry<\/li>\n        <li>Travel insurance<\/li>\n        <li>Health and medical matters<\/li>\n        <li>Your behaviour<\/li>\n        <li>Our responsibility<\/li>\n        <li>Complaints<\/li>\n        <li>Personal data<\/li>\n        <li>Governing law<\/li>\n      <\/ol>\n    <\/div>\n\n    <h2>1. Who we are<\/h2>\n    <p>These terms are between you (the \"customer\") and <b>MOC Health Turism<\/b>, the trading\n       name of <b>Bookinhospital.com Dan\u0131\u015fmanl\u0131k ve Ticaret Limited \u015eirketi<\/b>, a company registered\n       in T\u00fcrkiye, which operates this website as <b>MOC Travel<\/b>.<\/p>\n    <ul>\n      <li><b>Travel Agency Operating Licence:<\/b> A-group, no. <b>13801<\/b>, issued by the Republic of\n          T\u00fcrkiye Ministry of Culture and Tourism under Law no. 1618. Held since 26 January 2022.<\/li>\n      <li><b>Registered office:<\/b> \u015eirinevler Mah. Meri\u00e7 Sok. Toyak \u0130\u015f Merkezi No: 11, \u0130\u00e7 Kap\u0131 No: 612,\n          Bah\u00e7elievler, \u0130stanbul, T\u00fcrkiye<\/li>\n      <li><b>MERS\u0130S:<\/b> 0179135604700001 \u00b7 <b>\u0130stanbul Chamber of Commerce:<\/b> 318951-5<\/li>\n      <li><b>Contact:<\/b> +90 536 568 17 96 \u00b7 info@moctravel.com<\/li>\n    <\/ul>\n    <p>You can verify our licence at any time at\n       <a href=\"https:\/\/online.tursab.org.tr\/tr-tr\/seyahat-acentasi-arama\" target=\"_blank\" rel=\"noopener\">online.tursab.org.tr<\/a>\n       by entering licence number 13801. We encourage you to do so.<\/p>\n\n    <h2>2. What these terms cover<\/h2>\n    <p>These terms apply to travel services we arrange for you \u2014 flights, accommodation, airport\n       transfers, tours, guides, interpreters and related arrangements \u2014 whether booked individually\n       or together.<\/p>\n    <p>Where we arrange a service that is delivered by someone else (an airline, a hotel, a transport\n       company, a guide), that supplier's own conditions also apply to you. Where those conditions\n       are relevant to your decision \u2014 for example a non-refundable airline ticket \u2014 we state them in\n       your written quote before you pay.<\/p>\n\n    <h2>3. How a booking is made<\/h2>\n    <ol>\n      <li><b>You send an enquiry<\/b> by WhatsApp, email or telephone. This costs nothing and commits\n          you to nothing.<\/li>\n      <li><b>We send a written quote<\/b> setting out the services, the total price, the currency, the\n          payment schedule and the cancellation terms that apply to each element.<\/li>\n      <li><b>You accept the quote in writing<\/b> \u2014 a reply by email or WhatsApp is sufficient.<\/li>\n      <li><b>You pay the deposit.<\/b> A booking becomes binding on both of us only when we have\n          received the deposit and sent you a written confirmation.<\/li>\n    <\/ol>\n    <div class=\"box\">\n      <p><b>Nothing is booked until you have paid and we have confirmed in writing.<\/b> Until then,\n         prices and availability can change \u2014 particularly for flights, where fares move daily.\n         If a price changes between quote and payment, we will tell you before taking any money.<\/p>\n    <\/div>\n\n    <h2>4. Prices and currency<\/h2>\n    <p>We quote in <b>euro (EUR)<\/b>, <b>US dollars (USD)<\/b> or <b>pounds sterling (GBP)<\/b>. The\n       currency will be stated on your quote.<\/p>\n    <p>The total on your written quote is <b>fixed<\/b>. Once you have accepted it and paid the deposit,\n       we will not increase it because of currency movements, supplier price rises or fuel costs. That\n       risk is ours, not yours.<\/p>\n    <p>Prices may only change if <b>you<\/b> change the booking (see section 7), or if a public authority\n       introduces a new tax or charge that we are legally obliged to pass on. In that case we will show\n       you the official basis for the change, and you may cancel without penalty if you do not accept it.<\/p>\n\n    <h2>5. Payment<\/h2>\n    <h3>5.1 Deposit and balance<\/h3>\n    <ul>\n      <li>A deposit of <b>50%<\/b> of the total is payable to confirm the booking.<\/li>\n      <li>The <b>balance<\/b> is due no later than <b>21 days before<\/b> the start of your travel.<\/li>\n      <li>If you book within 21 days of travel, the full amount is payable at the time of booking.<\/li>\n      <li>Some elements \u2014 most commonly airline tickets \u2014 must be paid in full at the time of booking\n          because the airline requires immediate payment. Where this applies, it is stated on your quote.<\/li>\n    <\/ul>\n    <h3>5.2 How you can pay<\/h3>\n    <ul>\n      <li><b>Bank transfer<\/b> to the company account shown on your quote or invoice.<\/li>\n      <li><b>Credit or debit card<\/b>, through a secure payment page provided by our bank. We do not\n          see, handle or store your card details at any point.<\/li>\n      <li><b>Cash<\/b>, at our office or on arrival, where the service allows it \u2014 commonly transfers\n          and tours.<\/li>\n    <\/ul>\n    <div class=\"box\">\n      <p><b>What will appear on your card statement or bank record.<\/b> MOC Travel is the trading name\n         of <i>Bookinhospital.com Dan\u0131\u015fmanl\u0131k ve Ticaret Ltd. \u015eti.<\/i>, which is the licensed company\n         behind this agency. Payments are therefore taken by, and invoiced from, that company \u2014 so the\n         entry on your statement may read <b>BOOKINHOSPITAL<\/b> rather than MOC Travel. This is us. It\n         is the same company and the same licence (no. 13801). Please do not report it as an\n         unrecognised transaction \u2014 telephone us instead on +90 536 568 17 96 and we will confirm it\n         within a minute.<\/p>\n    <\/div>\n    <div class=\"box\">\n      <p><b>Only ever pay into an account in the name of our company<\/b> \u2014\n         <i>Bookinhospital.com Dan\u0131\u015fmanl\u0131k ve Ticaret Ltd. \u015eti.<\/i> We will never ask you to send money\n         to a personal account, to a third party, or through a money-transfer service. If anyone\n         claiming to be us asks you to, stop and telephone us on +90 536 568 17 96.<\/p>\n    <\/div>\n    <h3>5.3 Late payment<\/h3>\n    <p>If the balance is not received by the due date, we will contact you before doing anything else.\n       If it remains unpaid, we may treat the booking as cancelled by you, and the cancellation terms\n       in section 8 will apply.<\/p>\n\n    <h2>6. What is and is not included<\/h2>\n    <p>Your quote lists exactly what is included. Unless it says otherwise, the following are\n       <b>not<\/b> included:<\/p>\n    <ul>\n      <li>Visa fees, where a visa is required<\/li>\n      <li>Travel insurance<\/li>\n      <li>Meals not specified<\/li>\n      <li>Personal expenses, tips and optional excursions<\/li>\n      <li>Medical treatment and anything connected with it<\/li>\n      <li>Excess baggage charges<\/li>\n    <\/ul>\n\n    <h2>7. Changes you ask for<\/h2>\n    <p>Tell us as early as you can and we will do what we can. Some changes are free; others cost money\n       because the airline or hotel charges us. We will always tell you the cost <b>before<\/b> making\n       any change, and you can decide then.<\/p>\n    <p>Name changes on airline tickets are usually treated by airlines as a new booking. Please check\n       that the names you give us match your passports exactly.<\/p>\n\n    <h2>8. If you cancel<\/h2>\n    <p>Tell us in writing \u2014 email or WhatsApp is fine. The date we receive your message is the\n       cancellation date.<\/p>\n    <p><b>What you get back depends on the cancellation terms of each supplier<\/b>, and those terms are\n       written into your quote before you pay. They differ enormously: a hotel room may be fully\n       refundable until a few days before arrival, while a discounted airline ticket may be\n       non-refundable from the moment it is issued.<\/p>\n    <p>We do not publish a single cancellation table, because doing so would be misleading. We would\n       rather show you the real terms for your actual booking, in advance, in writing.<\/p>\n    <p>Where we are able to recover money from a supplier, we pass it back to you. We deduct only the\n       costs we cannot recover, plus any transfer or card processing fees actually incurred. We will\n       show you the breakdown.<\/p>\n    <div class=\"box\">\n      <p><b>Read the cancellation lines on your quote before you pay.<\/b> They are the part of the\n         document that matters most, and they are the reason we put them in writing rather than\n         burying them in a link.<\/p>\n    <\/div>\n\n    <h2>9. If we cancel or change<\/h2>\n    <p>We will not cancel your booking for commercial reasons once it is confirmed.<\/p>\n    <p>If a supplier makes a significant change \u2014 an airline reschedules, a hotel closes \u2014 we will tell\n       you as soon as we know and offer you a comparable alternative, or a full refund of the affected\n       element, whichever you prefer.<\/p>\n    <p>If we have to cancel for a reason within our control, you receive a <b>full refund<\/b> of\n       everything you have paid us.<\/p>\n\n    <h2>10. Events beyond anyone's control<\/h2>\n    <p>Neither of us is responsible for failing to perform because of events that could not reasonably\n       be foreseen or avoided \u2014 including natural disasters, epidemics, war, civil unrest, strikes,\n       airspace closures and decisions of public authorities.<\/p>\n    <p>If such an event prevents your trip, we will refund whatever we can recover from suppliers, and\n       we will help you claim the rest from your insurer. We will not profit from the situation, and we\n       will show you what we received and what we passed on.<\/p>\n\n    <h2>11. Passports, visas and entry<\/h2>\n    <p>It is your responsibility to hold a valid passport and any visa or permit required for your\n       journey, and to meet the entry requirements of T\u00fcrkiye and of any country you transit.<\/p>\n    <p>We will tell you what we understand the current requirements to be for your nationality, and we\n       confirm them before you book. That is information, not a guarantee \u2014 rules change, and only the\n       relevant authority can decide whether you may enter.<\/p>\n    <p>If you are refused boarding or entry because of missing or incorrect documents, the booking is\n       treated as cancelled by you.<\/p>\n\n    <h2>12. Travel insurance<\/h2>\n    <p>We strongly recommend that you hold travel insurance covering medical treatment, repatriation\n       and cancellation, for the whole of your trip.<\/p>\n    <p>We are not insurance intermediaries. We do not sell policies and we earn nothing from\n       recommending them. Please note in particular that the <b>EHIC and UK GHIC do not provide any\n       cover in T\u00fcrkiye<\/b>, as T\u00fcrkiye is not in the EU or EEA.<\/p>\n\n    <h2>13. Health and medical matters<\/h2>\n    <p>MOC Travel is a travel agency. <b>We do not provide medical services, medical advice or\n       treatment, and we do not quote treatment prices.<\/b><\/p>\n    <p>Where you are travelling in connection with medical treatment, we arrange the travel around the\n       dates your medical provider gives you. Your relationship regarding the treatment itself is with\n       that provider, not with us, and any medical question should be directed to them.<\/p>\n    <p>You are responsible for telling us about any mobility need, dietary requirement or condition that\n       affects the travel arrangements, so that we can plan appropriately.<\/p>\n\n    <h2>14. Your behaviour<\/h2>\n    <p>Suppliers may refuse to carry or accommodate a person whose behaviour endangers or seriously\n       disturbs others. If that happens, the arrangements affected end at that point and no refund is\n       due. You remain responsible for any damage you cause.<\/p>\n\n    <h2>15. Our responsibility<\/h2>\n    <p>We are responsible for arranging your booking with reasonable care and skill, and for selecting\n       suppliers with reasonable care.<\/p>\n    <p>We are not responsible for the acts or omissions of independent suppliers beyond that duty, nor\n       for losses that were not reasonably foreseeable, nor for events described in section 10.<\/p>\n    <p>Nothing in these terms limits any liability that cannot lawfully be limited, including liability\n       for death or personal injury caused by our negligence, or for fraud.<\/p>\n\n    <h2>16. Complaints<\/h2>\n    <p><b>While you are travelling:<\/b> tell us immediately, on WhatsApp or by telephone. Most problems\n       \u2014 a room that is not what was booked, a driver who has not arrived \u2014 can be fixed within the\n       hour if we know about them. A problem reported after you get home usually cannot be fixed at all.<\/p>\n    <p><b>After you return:<\/b> write to <a href=\"mailto:info@moctravel.com\">info@moctravel.com<\/a>.\n       We will acknowledge within 3 working days and give you a substantive answer within 15 days.<\/p>\n    <p>If we cannot resolve it between us, you may take the matter to <b>T\u00dcRSAB<\/b> (the Association of\n       Turkish Travel Agencies), of which we are a member, or to the competent Turkish consumer\n       arbitration committee (<i>T\u00fcketici Hakem Heyeti<\/i>) or consumer court.<\/p>\n\n    <h2>17. Personal data<\/h2>\n    <p>We process your personal data in accordance with Turkish Personal Data Protection Law no. 6698\n       (KVKK). Please see our <a href=\"\/ro\/privacy\/\">privacy notice<\/a>, which explains what we collect,\n       why, who we share it with and what rights you have.<\/p>\n\n    <h2>18. Governing law<\/h2>\n    <p>These terms are governed by Turkish law. The courts and enforcement offices of \u0130stanbul, T\u00fcrkiye\n       have jurisdiction, without prejudice to any right you may have as a consumer to bring proceedings\n       in your country of residence.<\/p>\n    <p>These terms are published in English. If a translation is provided and there is any inconsistency,\n       the English version applies.<\/p>\n\n    <div class=\"box\">\n      <p><b>Questions about any of this?<\/b> Ask before you book, not after \u2014\n         <a href=\"mailto:info@moctravel.com\">info@moctravel.com<\/a> or +90 536 568 17 96.\n         We would rather explain a clause than argue about it later.<\/p>\n    <\/div>\n\n  <\/div>\n<\/section>\n\n<section class=\"sec endcta\">\n  <div class=\"wrap\">\n    <p class=\"eyebrow\">Still here?<\/p>\n    <h2>Then you are the kind of traveller we like.<\/h2>\n    <p class=\"lead\" style=\"text-align:center\">Most people never read this page. Ask us anything about it.<\/p>\n    <div class=\"acts\">\n      <a class=\"btn btn-primary\" href=\"\/ro\/contact\/#quote-form\" target=\"_blank\" rel=\"noopener\">Ask a question<\/a>\n      <a class=\"btn btn-ghost\" href=\"\/ro\/contact\/\">Contact details<\/a>\n    <\/div>\n    <p class=\"legal\">\n      <b>MOC Health Turism<\/b> \u2014 Licen\u021b\u0103 de func\u021bionare a agen\u021biei de turism din categoria A <b>nr. 13801<\/b>\n      (Ministerul Culturii \u0219i Turismului, Legea nr. 1618, \u00een vigoare din 2022).\n      Verifica\u021bi la <a href=\"https:\/\/online.tursab.org.tr\/tr-tr\/seyahat-acentasi-arama\" target=\"_blank\" rel=\"noopener\">online.tursab.org.tr<\/a><br>\n      \u015eirinevler Mah. Meri\u00e7 Sok. Toyak \u0130\u015f Merkezi No: 11 \/ 612, Bah\u00e7elievler \/ \u0130stanbul \u00b7 +90 536 568 17 96<br>\n      Operat de Bookinhospital.com Dan\u0131\u015fmanl\u0131k ve Ticaret Ltd. \u015eti. \u00b7 MERS\u0130S 0179135604700001 \u00b7 Reg. \u0130TO 318951-5\n    <\/p>\n  <\/div>\n<\/section>\n\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal Booking terms &amp; conditions The rules that apply when you book with us. Written to be read, not to hide behind. Last updated: 30 August 2026 \u00b7 These terms apply to all bookings made with MOC Travel. T\u00fcrk\u00e7e yasal metinler \/ Turkish-language consumer documents. T\u00fcrk t\u00fcketici mevzuat\u0131 uyar\u0131nca haz\u0131rlanm\u0131\u015f zorunlu belgeler: \u00d6n Bilgilendirme Formu [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-186","page","type-page","status-publish","hentry","travel-monster-post","no-post-thumbnail","latest_post"],"_links":{"self":[{"href":"https:\/\/moctravel.com\/ro\/wp-json\/wp\/v2\/pages\/186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moctravel.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moctravel.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moctravel.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moctravel.com\/ro\/wp-json\/wp\/v2\/comments?post=186"}],"version-history":[{"count":13,"href":"https:\/\/moctravel.com\/ro\/wp-json\/wp\/v2\/pages\/186\/revisions"}],"predecessor-version":[{"id":547,"href":"https:\/\/moctravel.com\/ro\/wp-json\/wp\/v2\/pages\/186\/revisions\/547"}],"wp:attachment":[{"href":"https:\/\/moctravel.com\/ro\/wp-json\/wp\/v2\/media?parent=186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}